Shipping policy

🚚 Shipping Policy

At ViralVault, we are committed to delivering your orders safely, quickly, and efficiently across Pakistan. Please read our shipping policy carefully to understand how we process and deliver your orders.

📦 Order Processing

Once you place an order, our team carefully reviews and confirms your details through a phone call or message. After confirmation, your order is processed within 24–48 hours (3–5 working days).

Orders are only shipped after successful confirmation to ensure accuracy and avoid any delivery issues.

🚚 Delivery Time

We aim to deliver all orders within:

  • Major cities (Lahore): 2-3 working days
  • Other cities & towns: 3–5 working days
  • Remote areas: 4–7 working days

Please note that delivery times may vary due to courier delays, weather conditions, or public holidays.

💵 Shipping Charges

  • Some products may include Free Shipping
  • Standard shipping charges may apply for certain areas or products
  • All charges, if applicable, will be clearly mentioned before order confirmation

📍 Order Tracking

Once your order is dispatched, you may receive tracking details via SMS or WhatsApp. You can use these details to track your parcel through the courier service.

⚠️ Important Notes

  • Please ensure your phone number and address are correct at the time of ordering
  • Incorrect or incomplete details may cause delays or order cancellation
  • We are not responsible for delays caused by courier companies or unforeseen circumstances

💳 Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across Pakistan. You will pay the total order amount directly to the courier upon receiving your parcel.

📞 Support

If you face any issue regarding shipping or tracking, you can contact our support team: